General
Where can I find the invoice for my order?
For sustainability reasons, we do not include printed paper invoices in the packages. You will automatically receive your invoice by email after placi...
Why didn't I receive an order confirmation?
The order confirmation including the order number is automatically sent to the email address provided during purchase after your order is received. If...
How do I change, cancel or update my order?
After placing an order, your order has started the fulfillment process and is unable to be changed or cancelled. We move as fast as possible to get yo...
Invoice purchase via Klarna: I accidentally transferred to MoleQlar and received a payment request from Klarna
For the selected payment method Invoice, the payment is processed directly through the provider Klarna. After completing your order, you will receive ...
How can I download an invoice?
How to find the invoice you are looking for: Log in to your customer account with us. Move your mouse pointer over the account icon in the top...
When will my card be charged?
All transactions will be charged at the time the order is processed. For subscription orders, payment will be processed at the time of your recurring ...
How can I cancel/change my order?
Unfortunately, it is not possible to change the delivery address once an order has been placed. Verification of the delivery address is an essential p...