Collections

What should I do if I cannot find my package at the desired drop-off location?How can I modify my order?Why is my shipping so expensive?How do I know if my order is lost in transit?Can I combine multiple separately placed orders?Where is my order currently located?How do I report an issue with my order?How long does it take to ship my order?I only received part of my order. When do I receive the rest?Will I receive a notification as soon as my order is shipped?Do you ship internationally?

Where can I find the invoice for my order?Why didn't I receive an order confirmation?How do I change, cancel or update my order?Invoice purchase via Klarna: I accidentally transferred to MoleQlar and received a payment request from Klarna How can I download an invoice?When will my card be charged?How can I cancel/change my order?

When can I expect my recurring shipments?How do I cancel my subscription?How do I manage my subscription?How do I create my subscription?How do I add products to my existing subscription?Can I get my next order shipping now?

Technical problems6

How do I log out?Why can't I complete my order?Why is my discount code not working?Why was my account debited twice?Why is my order not going through?Why can I no longer log into my customer account?

When can I expect my refund?How can I return a product?How can I exchange a product?

I have trouble swallowing the capsules. Can I open them?Are the products suitable for children?What is the shelf life of my food supplements?Which dosage is best for me?When/how should I take my food supplements?Why is my desired product currently not available?Can I take my supplements in combination with each other?What is the best way to store my food supplements?What is the best time of day to take supplements?

Safety/allergens1

Does MOLEQLAR manufacture in an allergen-free facility?

NMN (nicotinamide mononucleotide)5

NMN has about 99% purity, what are the other ingredients?What is the shelf life of Uthever NMN?How can I measure the correct amount of NMN?How should I store the NMN?How is NMN produced?

Resveratrol is 99% pure. What does the rest consist of?How should I store resveratrol?Is Veri-te Resveratrol genetically modified?How should I take resveratrol?

Where does your omega-3 come from?When should I take omega-3?What is the best way to store omega-3?

How should I take betaine / TMG?

How should I take carnosine?

What is the difference between Creavitalis® creatine and creatine monohydrate?

Can I mix different powders in the QJAR?How many grams of my powder product will fit in the QJAR?Does storage have an influence on the quality of the powder?

Where can I find my store credit?How can I refer friends?

Orders

Everything about Deliveries and Orders

Deliveries

General