Technical problems
How do I log out?
To log out, follow these steps: Click on the account icon (next to the shopping cart) at the top right of the page. On your account page...
Why can't I complete my order?
Please check the following points: Have you filled in all the required fields? These are marked with a star (*). Have you entered your address...
Why is my discount code not working?
As a rule, our discount codes cannot be applied to products that are already reduced (e.g. 2-pack value sets). Unfortunately, it is also not possible...
Why was my account debited twice?
Sometimes, after a purchase, two charges from us may appear on your account – even with different amounts. This is a temporary double charge. Don't w...
Why is my order not going through?
Can't complete your order? There could be several reasons for this. Please try the following steps so that you can still complete your order: Ch...
Why can I no longer log into my customer account?
Confirmation of your customer account Once you have created your customer account, we will automatically send you a confirmation email. Please make s...