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Deliveries11
What should I do if I cannot find my package at the desired drop-off location?How can I modify my order?Why is my shipping so expensive?How do I know if my order is lost in transit?Can I combine multiple separately placed orders?Where is my order currently located?How do I report an issue with my order?How long does it take to ship my order?I only received part of my order. When do I receive the rest?Will I receive a notification as soon as my order is shipped?Do you ship internationally?
General7
Where can I find the invoice for my order?Why didn't I receive an order confirmation?How do I change, cancel or update my order?Invoice purchase via Klarna: I accidentally transferred to MoleQlar and received a payment request from KlarnaHow can I download an invoice?When will my card be charged?How can I cancel/change my order?
Subscriptions6
When can I expect my recurring shipments?How do I cancel my subscription?How do I manage my subscription?How do I create my subscription?How do I add products to my existing subscription?Can I get my next order shipping now?
Technical problems6
How do I log out?Why can't I complete my order?Why is my discount code not working?Why was my account debited twice?Why is my order not going through?Why can I no longer log into my customer account?
Returns3
When can I expect my refund?How can I return a product?How can I exchange a product?
Products
General9
I have trouble swallowing the capsules. Can I open them?Are the products suitable for children?What is the shelf life of my food supplements?Which dosage is best for me?When/how should I take my food supplements?Why is my desired product currently not available?Can I take my supplements in combination with each other?What is the best way to store my food supplements?What is the best time of day to take supplements?
Safety/allergens1
Does MOLEQLAR manufacture in an allergen-free facility?
NMN (nicotinamide mononucleotide)5
NMN has about 99% purity, what are the other ingredients?What is the shelf life of Uthever NMN?How can I measure the correct amount of NMN?How should I store the NMN?How is NMN produced?
Resveratrol4
Resveratrol is 99% pure. What does the rest consist of?How should I store resveratrol?Is Veri-te Resveratrol genetically modified?How should I take resveratrol?
QMEGA3
Where does your omega-3 come from?When should I take omega-3?What is the best way to store omega-3?
Betain / TMG1
How should I take betaine / TMG?
Carnosine1
How should I take carnosine?
Kreatin1
What is the difference between Creavitalis® creatine and creatine monohydrate?
QJAR3
Can I mix different powders in the QJAR?How many grams of my powder product will fit in the QJAR?Does storage have an influence on the quality of the powder?
General2
Where can I find my store credit?How can I refer friends?
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Subscriptions

Having trouble with your subscription?

When can I expect my recurring shipments?

Your recurring shipments are determined on your selected delivery schedule. For example, if you've selected for your MOLEQLAR products to be delivered...

How do I cancel my subscription?

You’ll be notified via email at least 3 days prior to recurring orders being shipped. Cancellations must be requested 24 hours before subscription is ...

How do I manage my subscription?

You have total control over your subscription. You can add or remove products, change an upcoming shipment, adjust frequency, update billing/shipping ...

How do I create my subscription?

Creating a subscription is easy and will help you improve performance through consistent supplementation.  While shopping on moleqlar.com: Choos...

How do I add products to my existing subscription?

If you are already a MoleQlar subscriber, you can add new products to your existing subscription: 1. First log in to your existing account with your ...

Can I get my next order shipping now?

Absolutely! We recognize the need to edit your shipments on the fly. We've designed our platform to give you ultimate flexibility when you would like ...