Deliveries
What should I do if I cannot find my package at the desired drop-off location?
We're sorry you haven't been able to locate your shipment at the desired location so far. We recommend first contacting all possible persons who may have taken the package. Please note the following regarding desired drop-off locations: If you gran...
Why is my shipping so expensive?
We currently ship to many locations around the world. While we're always striving to provide our customers with the best products and service at the best possible price, we understand that shipping, especially for our international customers can be a...
I only received part of my order. When do I receive the rest?
Sometimes orders may come in multiple packages. In order to ensure the fewest number of shipments, ensure that any subscriptions are set to the same schedule, to the same address, and with the same shipping method. If you are missing something from ...
Do you ship internationally?
Yes, we do! We ship to many countries across the globe. With so many different regulations, please understand that as the importer of any of our products, you are responsible for knowing what can and cannot be imported to wherever you are located, an...
How do I know if my order is lost in transit?
While we strive to provide superior products and service to all of our customers, unfortunately there are times where an order may become lost in transit. After placing an order, you will receive an email confirmation outlining order details. Once t...
How can I modify my order?
Unfortunately, modifying (or adding) items is not possible for an order that has already been completed. However, you are welcome to place a new order for additional products through the shop.
How do I report an issue with my order?
We understand that occasionally, things may not go as planned with your order. Whether it's a shipping hiccup, a missing or wrong item, a broken bottle, or any other concern—we are here to assist you every step of the way. Please don't hesitate to c...
Will I receive a notification as soon as my order is shipped?
As soon as your order is handed over to the shipping carrier, you will automatically receive a shipping confirmation email. If you cannot find this email, we would ask you to also check your spam folder. This email is currently sent via our shipping ...
Can I combine multiple separately placed orders?
Unfortunately, it is not possible to combine orders that have already been completed.
How long does it take to ship my order?
Delivery of your order usually takes place within 2-4 business days (within Germany, Austria and Switzerland). During certain peak seasons and discount promotions, longer delivery times may occur. Please note that no deliveries are made on Sundays an...
Where is my order currently located?
You can view the status of your order in your user account under My Orders. After your shipment has been sent out, you will receive a shipping confirmation email. This contains the information for tracking your shipment.