General

After placing an order, your order has started the fulfillment process and is unable to be changed or cancelled. We move as fast as possible to get your product(s) to you as soon as possible. If an order is placed for a product that is out of stock, ...

All transactions will be charged at the time the order is processed. For subscription orders, payment will be processed at the time of your recurring shipment. We'll notify you 3 days prior to any subscription renewing and subsequently at each step i...

For sustainability reasons, we do not include printed paper invoices in the packages. You will automatically receive your invoice by email after placing your order. You can also contact customer service to receive your invoice again. If you chose t...

The order confirmation including the order number is automatically sent to the email address provided during purchase after your order is received. If you can't find this email, we ask that you also check your spam folders.

For the selected payment method Invoice, the payment is processed directly through the provider Klarna. After completing your order, you will receive a separate email directly from Klarna with all the necessary invoice details you need for payment. P...

Unfortunately, it is not possible to change the delivery address once an order has been placed. Verification of the delivery address is an essential part of the ordering process and cannot be changed retrospectively for both legal and technical reaso...

How to find the invoice you are looking for: Log in to your customer account with us. Move your mouse pointer over the account icon in the top right-hand corner. There you will find an overview of your orders. Next to each order, you wi...